Orders aren’t coming through

Shelli Brin's Avatar

Shelli Brin

Oct 03, 2020 @ 02:18 PM

My market is open but the orders aren’t coming through and I’m not seeing confirmation email that order was processed.

  1. Support Staff 1 Posted by Eric Wagoner on Oct 03, 2020 @ 03:25 PM

    Eric Wagoner's Avatar

    I see your market does have orders and the email confirmations are getting delivered to your email address. Perhaps gmail is putting them somewhere you haven’t looked yet?

  2. 2 Posted by Shelli Brin on Oct 03, 2020 @ 03:29 PM

    Shelli Brin's Avatar

    I see the orders but arent getting notifications in my inbox like before.
    Is my email still listed for market manager? I Can’t tell in account info.

  3. Support Staff 3 Posted by Eric L Wagoner on Oct 03, 2020 @ 03:34 PM

    Eric L Wagoner's Avatar

    Yes, you are a manager. It shows that at the very top of the Your Account page.

    I have verified the order confirmation emails are getting delivered to your email address.

  4. 4 Posted by Shelli Brin on Oct 03, 2020 @ 03:37 PM

    Shelli Brin's Avatar

    Found them. Omg all of a sudden I have a spam folder. Didn’t have that
    before. They’re all there. Sorry for the alarm. Thanks Eric.

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