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we are not receiving emails when orders are placed.

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Kathy Whitlow

Apr 28, 2014 @ 01:06 PM

Good Morning!
When we opened the market this week, managers are not receiving confrimation emails about orders that have been placed by customers.
I also placed an order this morning, and i did not receive a confirmation email about my order.
Did something new happen to the program this week?
Thanks,
kathy Whitlow
FloridaSuncoast.locallygrown.net

1. Support Staff 1 Posted by Eric Wagoner on Apr 28, 2014 @ 01:44 PM

   

   You are using an AOL address for your market, and AOL has made changes, yes: http://postmaster-blog.aol.com/2014/04/22/aol-mail-updates-dmarc-po...

   This affects you and your emails, since you are sending emails using an AOL address, but using my servers instead of yours. The best way to fix this would be to use the optional locallygrown.net address I provide. Another option would be to find another email provider that doesn't mind sending messages using their address from other servers. Gmail allows this still, I believe.

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2. 2 Posted by John Erdmann on Apr 29, 2014 @ 03:03 PM

   

   I thought I sent harvest message to my farmers earlier this morning since I did not receive one either. Resent another one and still have not received it.
   Thanks

   John Erdmann
   Stones River Market.

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3. Support Staff 3 Posted by Eric Wagoner on Apr 29, 2014 @ 03:08 PM

   

   John, Looks like bellsouth is having problems today.

   04/29/14 10:57 AM Will retry in 600 seconds: [email blocked] → [email blocked] 'Stones River Market -- Sales Notification' Server response: 450 450 mx.bellsouth.yahoo.com backlog too large to queue [domain may be overloaded or down]

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4. 4 Posted by John Erdmann on Sep 14, 2014 @ 02:12 PM

   

   Since this is still open I thought I would add something else about emails. For some reason Bellsouth/Yahoo is marking most of the sales orders I receive as spam. No rhyme or reason to this either.

   Thanks

   John

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5. 5 Posted by John Erdmann on Oct 14, 2014 @ 01:02 AM

   

   my account was made inactive tonight. comments in my account show spam complaint i had not logged in to my email to get them marked as spam

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6. Support Staff 6 Posted by Eric L Wagoner on Oct 14, 2014 @ 01:22 AM

   

   You'll need to complain to bellsouth, though I'd be surprised if it does any good. Those messages come directly from them, and we have to comply with their demand to remove you from the mailings under federal law.

   Honestly, rather than trying to get them to fix it, I'd just open a gmail account and use it for your market.

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7. Kathy Whitlow closed this discussion on Jul 15, 2018 @ 10:39 PM.